IP Contact Centres

Your contact centre is vital to your business, helping you attract new customers and retain existing ones. This keeps you ahead of the competition.

Call on Allstream to boost your contact centre’s operational efficiency, reduce costs and improve the overall customer experience. We use platforms from industry leaders like Nortel, Mitel, Cisco, and Avaya to design and implement IP-based contact centre solutions for businesses in all sectors. Whether you’re building from scratch or upgrading an existing facility, Allstream's in-depth expertise makes tomorrow’s contact centre available today.

Features

• Scalable premise-based solutions. From small, single-site implementations to large, multi-site networked contact centres, any size is within our – and your – reach.
• Versatile platforms power traditional voice-based and advanced multi-media contact centres.
• Modular application suites accommodate growth and changing business needs.
• A full range of management options – including scheduling, real time reporting and queue management – allows agile response to changing conditions.
  

Maximizing Value for Your Business

At the forefront of contact centre technology, IP-based contact centres can help you maximize business value to:

• Improve Your Customers’ Experience. No matter how your customers contact you, you can make sure they receive a consistently high-level of service and responsiveness.
• Reduce Costs. Leverage the power of converged IP networking while maintaining consistent service quality.
• Optimize Your Contact Centre Productivity. With advanced scheduling, sophisticated management tools and skills-based call distribution, you can ensure your customers always have access to the information they need, when they need it.
• Enhance Service Reliability. Allstream’s industry-leading national network provides the quality of service (QoS) needed for converged networks. This high-performance, fibre optic-based global network is monitored 24/7 to ensure peak performance.
• Expertise. Allstream’s knowledgeable and deeply experienced contact centre consultants partner with you to understand your business requirements and design the optimal solution that takes your network, infrastructure, security and application needs into account.
  

For more information please contact us using one of the following methods:

• Complete our Information Request form
• Contact your Sales Representative
• Call us at 1 888 811-6301