Hosted Contact Centre

When customers need service or support, they want to be directed to the right person, with the right know ledge, right away. Ensuring a superior experience for every customer, every time, requires comprehensive Contact Centre functionality. But how do you get it? Previously, you had to prioritize budgets and functionality. It was one or the other. Now, you can combine functionality with affordability by leveraging the expertise and facilities investments of a proven provider. Allstream Hosted Contact Centre is a fully featured, inbound Contact Centre solution with pre-integrated technology platforms. Modular in design, you choose the applications and capacity you need. We take responsibility for technology updates, management and integration so you can focus on optimal Contact Centre operations and exceptional customer service.

Features:

• ACD technology with optional functionality including Voicemail, Call Recording, Quality Monitoring, Reporting, Intelligent Call Routing, Enhanced CTI and Screen Pop
• Self-service IVR with features and applications including Advanced Speech Recognition, Text-to-speech and Reporting
• Business Information Management (BIM) system that includes Case Management, Workflow Rules, Knowledge Base and Business Transaction Reporting

Maximizing Value for Your Business:

Focus on Your Core Competencies.
Relying on expert technology management and maintenance allows you to direct precious IT resources toward strategic initiatives.

Predict Costs.
With fixed monthly pricing, you can anticipate Contact Centre costs and ensure ample budget allocation.

Scalability
Allstream provides a modular solution design with the flexibility to support growth or changing business priorities.

Increase Agent Productivity.
An IP-enabled infrastructure facilitates greater levels of flexibility, versatility and mobility for your Contact Centre agents to provide improved service to your customers.

Overcome Traditional Limitations.
With hosted IP solutions, you can enable universal access to applications and integrate open standards for operation s and systems integration.

Industry Leading Network
Allstream has one of the leading facilities-based, Tier 1 Internet networks, with fully redundant network routers connected to a high performance OC-192 fibre optic infrastructure. We ensure added reliability with 24/7 network monitoring and continuous capacity management.

Expertise
Allstream offers expertise in network, systems, infrastructure, security and software to ensure that all components of your Contact Centre infrastructure are professionally managed and supported.

For more information please contact us using one of the following methods:

• Complete our Information Request form
• Contact your Sales Representative
• Call us at 1 888 811-6301