Contact Centre Solutions

For progressive organizations, contact centres represent much more than a means for answering customer questions. Properly conceived and implemented, your contact centres can enable you to keep the lines of communication open with your customers. They can help you gather critical customer information you can use to improve your customer service. They can help you identify – and quickly respond to – trends emerging in your industry or organization. Simply put, your contact centres can help you stand out from the competition.

If these are the types of results you’re looking for from your contact centre, Allstream can help. Our contact centre experts have a broad range of experience assisting organizations in all sectors to identify optimal contact centre strategies. Working with you, we can help you select the platform that best meets your needs, ultimately enabling you to improve your customer service and your business success.

Our Approach

Building a state-of-the-art contact centre doesn’t need to be complicated. Allstream’s integrated services make it easy to implement innovative and effective contact centre solutions. Whether you’re in the market for a hosted or IP-based contact centre, we follow a proven Advise, Build & Manage model to deliver tomorrow’s contact centre, today.

To ensure superior contact centre performance, our Professional Services consultants assess optimal contact centre strategies and integrate them with industry-leading network connectivity and security capabilities. In addition to studying your contact centre’s workflow management, we bring in our advanced knowledge of IVR, ACD and CTI technologies to help you implement contact centre solutions that are light years ahead of the competition.

The Benefits

• As your company expands into new markets, communicating with customers becomes critical to your continued growth. With Allstream’s Contact Centre Solutions, you can ensure your company remains diligently focused on your customers’ needs, enabling you to:
• Improve Your Customers’ Experience. Let your customers choose how they want to contact you through tight integration of all customer touchpoints – phone, email, fax and web.
• Optimize Employee Productivity. Satisfied employees lead to satisfied customers. Allstream can architect solutions that make it easy for your agents to provide high-quality service – boosting employee and customer satisfaction alike.
• Reduce Costs. Streamline your contact centres using hosted or premise-based IP platforms and software applications to reduce call handling times and optimize agent headcount.
• Facilitate Business Growth. Is your company experiencing fast-track growth? We’ll help you scale your operations regardless of agent or call centre location and transform your contact centre into a revenue generating business unit.
• Improve Reliability. Allstream’s solutions adhere to the most rigorous standards and interface seamlessly into our network. This enhances redundancy, fault tolerance and uptime.

The Allstream Advantage

Allstream listens to your customer service business challenges and can advise, build and manage the most appropriate technology solution for your unique requirements. Our knowledgeable industry resources don’t just point you in the right direction; they take you there as well.

All solutions can be connected to Allstream's reliable voice, data and Internet networks ensuring your customer interaction touchpoints are always open for business. Our solutions are vendor-agnostic, and built using best-of-breed products and solutions for an end result that is uniquely suited to your business.

For more information please contact us using one of the following methods:

• Complete our Information Request form
• Contact your Sales Representative
• Call us at 1 888 811-6301