Customer Success Stories

See how Allstream helps our customers succeed. Click to view a short video on each. American Express (2008) Learn about Allstream's ability to deliver customized enterprise solutions and the nature of our close and collaborative working relationships with customers like AMEX. Related Solutions : Business IP | Internet Access | Local Services | Toll-Free | The Dufresne Group (2008) One of Canada's largest furniture retailers with more than 25 locations, The Dufresne Group required a contact centre solution to manage bookings, deliveries and customer service functions. Looking for more than a phone system, they called on Allstream to design a solution that merged voice and data capabilities while maintaining existing service quality and IT support requirements. Today the The Dufresne Group is more than satisfied with the performance of their solution, and is happy to call on one provider for all their communications needs. Related Solutions : Contact Centres | EDS Canada (2008) Learn why Allstream is EDS Canada's first choice in Canada for Carrier Services and IP Telephony, and how our thought leadership approach helps EDS Canada introduce new ideas for their business. Related Solutions : IP Telephony | Fujitsu Consulting (2008) Learn about Allstream's symbiotic and proactive partnership with Fujitsu, and how we help them stay leading-edge in intensely competitive markets. Related Solutions : Data Networks | Long Distance | Local Services | La-Z-boy Furniture Galleries (Comfort Furniture Galleries) / (2008) Learn about this Edmonton-based retailer's "phenomenal" experience transitioning their antiquated phone systems to an Allstream IP telephony solution. Related Solutions : IP Telephony | Switched Ethernet | Data Networks | Long Distance | Unified Communications Solutions | South Interlake Credit Union (2008) Learn how Allstream helped this Manitoba-based credit union adapt their business to the changing technology environment by deploying a secure, reliable and fully-redundant IP enabled network to better serve their customers. Related Solutions : IP Connectivity Solutions | Security & Risk Management Solutions | Rocky Mountaineer Vacations (2008) To retain its top producers Rocky Mountaineer, a Western Canadian luxury travel company, required help transitioning its contact centre to a teleworking model. They wished to complete this project in a short time frame, during a busy sales period. Allstream listened and understood the risk Rocky Mountaineer faced and recommended a phased approach. Within four months a complete solution was successfully implemented and the project goals were realized. Related Solutions : Contact Centre Solutions | Carlson Wagonlit Travel (2007) A world leader in business travel management, Carlson Wagonlit required an effective telecommunications system to improve cost structure and enhance customer service capabilities. With an IP Telephony and Virtual Contact Centre solution from Allstream, Carlson Wagonlit was able to reduce both operational and system maintenance costs, while improving customer service capabilities. Calgary Parking Authority (2006) The Calgary Parking Authority (CPA) fulfills the city’s parking responsibilities, managing municipal facilities, systems and programs. The CPA engaged Allstream for assistance with business process engineering and software development support around its mission critical applications. The CPA was pleased that Allstream met all expectation and looks forward to further engagements in the years to come. Hospitality Inn (2006) Best Western Hospitality Inn (Hospitality Inn) is an award-winning Calgary-based CAA/AAA triple diamond hotel. To minimize cost and maximize efficiency, Hospitality Inn was looking for a hosted collaboration solution to meet its needs. By partnering with Allstream on this initiative, Hospitality Inn realized a range of significant benefits, including: reduced operational and telephony costs; ability for IT staff to focus on business critical issues; secure, real-time messaging functionality. Primus (2006) Primus Canada offers a selection of consumer and business telecommunications services to customers across Canada. As Competitive Local Exchange Carrier (CLEC) Primus realizes on Allstream as a key partner in its success. Services supplied to Primus include transport for backbone networks; local and long distance services, as well as PRIs for its voice over IP service. EDS (Service Provider) (2006) EDS Canada, a subsidiary of Electronic Data Systems Corporation, provides a broad range of information technology and business process solutions. Over the years EDS has looked to Allstream as a trusted adviser to consult on deploy communication solutions that improve it both the way it and customers do business. WestJet (2006) WestJet is Canada's second largest airline with more than a quarter of the domestic market. With significant year over year growth, WestJet needs a technology infrastructure to support growth without jeopardizing service quality and value. Allstream provides W estJet with advanced IP Connectivity solutions designed to provide a highly robust and scalable infrastructure, to manage growth and maintain industry differentiation.

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